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Patient Service Representative

Apply Job ID 11170355 Date posted 03/12/2019

Essential Job functions:

  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
  • Informs patients of delay in physician schedules, assists with patient comfort while delayed.
  • Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
  • Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
  • Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
  • Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
  • Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
  • Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
  • Completes referrals according to departmental guidelines and properly enters into the appropriate system.
  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
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